As a Customer Support Specialist, you will play a crucial role in ensuring our users have the best experience possible with Fleet. Your empathy, problem-solving abilities, and clear communication will help our customers get the most out of our platform.
🌍 Scope: Global - Europe, UK & USA
📍 Location: Paris
📩 Contact: [email protected]
Our Story
We are entrepreneurs at heart: Ambitious, down to earth and honest.
Launched in April 2019, we made the early decision to bootstrap our startup with simple mission:
We want to become the leading Device-as-a-Service offer in Europe.
How?
By making the life of every founder, CTO, or IT-manager significantly easier. Equipping your office has never been this effortless - no matter if you are an early stage startup or an accomplished unicorn.
Who?
From entrepreneurs, for entrepreneurs. Our ecosystem is intertwined with leading VCs, investors, and startups. This is reflected by our team in Germany, France, Spain, and the UK.
Your Contribution: Ensure the best customer support experience
Join our dynamic Operations team and help make our customer support one of the best on the market. Our mission is to guarantee an exceptional customer experience in a context of rapid growth and international expansion.
At the heart of our ecosystem, this role will enable you to work closely with several departments within the company, including product, marketing and sales.
Your Mission :
- Ensure customer satisfaction: You will be the first point of contact for our B2B customers, using our Zendesk tool. Your role will be crucial in building customer loyalty and minimising churn.
- International customer strategy strategy and processes: Implementing effective processes to guarantee an impeccable level of service (automation, action plans, etc.) in all our countries.
- Interacting with our worldwide customers and partners: Our presence extends from Europe to the United States, and you will be in charge of customer support interactions in these markets (and more to come).
- Quality monitoring: Analysing KPIs and user feedback to measure and continually improve the quality of our service.
- Support on major projects: You will provide your help and expertise on projects that will have a significant impact on our growth and our service.
Your Profile
- You have exceptional writing skills, with impeccable spelling and grammar. You are also comfortable communicating orally and by phone.
- You are French native speaker and you have a good English level - another language such as Spanish or German is a plus.
- You have excellent written and verbal communication skills in English - other languages such as Spanish, French, German are a plus